Frequently Asked Questions

Orders and payments

Which payment methods can I use?

The currently available payment methods are displayed during checkout. Availability can vary by customer location and payment provider.

Can I change or cancel my order?

Contact us immediately with your order number. We will try to help, but changes and cancellations cannot be guaranteed once processing or dispatch has started.

Products and sizing

What materials are used?

Materials vary by product. Review the description, variant information and care guidance on the individual product page before ordering. Contact us before purchase if a material or allergy consideration is important to you.

How do I choose a ring size?

Measure an existing well-fitting ring or your finger using a reliable ring-size guide. Because sizing standards can vary, compare the measurement with the size information shown on the product page.

Will the product look exactly like the photograph?

We aim to represent products accurately. Minor differences can occur because of screen settings, lighting, natural material variation and manufacturing tolerances.

Shipping

Do you ship internationally?

We ship to multiple international destinations. Final availability and any applicable shipping charge are confirmed during checkout.

How long does delivery take?

Most orders are prepared within 2–5 business days. International delivery commonly takes about 7–25 business days after dispatch, depending on destination, carrier and customs conditions.

Will I receive tracking?

When tracking is available, it is sent to the email address used at checkout. The first scan may take several business days to appear.

Do I pay customs fees?

Destination-country duties, import taxes or customs fees may apply. Unless collected at checkout, they are normally paid by the recipient.

Returns and care

What is the return window?

Contact us within 7 calendar days after confirmed delivery. Review the full Returns & Refunds page before sending an item.

How should I care for jewelry?

Keep jewelry dry, remove it before bathing, swimming, exercising or applying perfume, and store pieces separately in a soft, dry place. Clean gently with a suitable soft cloth.