Shipping & Delivery

We want you to know what happens after you place an order. The information below applies unless a different estimate is displayed for a specific product or destination.

Order processing

Most orders are prepared for dispatch within 2–5 business days. Personalized, made-to-order, high-demand or verification-required orders can take longer. Weekends and public holidays are not business days.

Estimated delivery

International delivery commonly takes approximately 7–25 business days after dispatch, depending on the destination, carrier capacity and customs processing. This is an estimate rather than a guaranteed delivery date.

Tracking

When tracking is available, it is sent to the email address used at checkout. Tracking can take several business days to show its first carrier scan.

Customs, duties and taxes

Import duties, taxes or customs fees may be charged by the destination country. Unless they are collected during checkout, these charges are the customer’s responsibility.

Address accuracy

Please check your name, email, phone number and complete delivery address before paying. Contact us immediately if you notice an error. We cannot guarantee changes after an order enters processing or has been dispatched.

Delayed, lost or damaged packages

If tracking has not updated for an extended period, the parcel appears lost, or the parcel arrives damaged, contact savoiyard1@gmail.com with your order number and clear photographs when applicable. We will review the available carrier and order information and explain the next step.

For help, visit our Contact page or read the FAQ.